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Knowledgebase : Payments
     
The payments are one-time; they do not recur.
I'm afraid account upgrades are non-refundable, as described in our Terms of Use. "Payments made to Astro Empires are membership fees, only valid to that specific account/server, and are non-refundable and non-transferable. Charge-backs are grounds for...
No. AE does not run such system.
When you pay via Paypal the payments are converted automatically from your currency to Euros.
I'm afraid it's not possible to transfer upgrades or anything else from one account to another (the only exception is when you delete your account to restart on a new one in the same server).
Besides PayPal, Western Union and Wire Transfer we also accept payments by phone. To use this payment, go to your account and click on upgrade, then select "Phone (DaoPay)". In the next screen you can select how many months you want to upgrade (1 or 3 ...
In special cases like promotions, contests, etc., players can receive upgrades as a bonus. One of the ways of receiving those bonus is trough a voucher code, meaning, the player receives a code that can use to upgrade the account in the upgrade sectio...
If you pay using your PayPal account or credit card via PayPal, the account upgrade takes place immediately after payment. If you pay by PayPal eCheck, those payments take up to 4 business days to clear from a U.S. bank account, 8 business days for a C...
When you checkout via Paypal you don't need to have a Paypal account, you can simply enter your credit card information at some point and pay that way.
By upgrading your account you are already helping the game's development. If you want to donate more, upgrade another player's account.
Try to contact Paypal directly if you are having problem with your credit card, for example. If you are still unable to upgrade, your can try using one of our alternative payment methods: http://support.astroempires.com/index.php?/Knowledgebase/Article...
If you need support regarding Phone payments you must contact DaoPay directly since they are a a third party payment system provider, therefore they only provide support directly to the end-user (you). If the payment is successful your account will be ...
When you upgrade an account, you are upgrading that specific account on that specific server only, it's not valid to other accounts you may have in different servers.
To convert Euros into other currencies, please check on the internet, for example on this website: http://www.xe.com/.
If you don't want or can't use PayPal, then you can also pay by doing a normal wire transfer from your bank or using Western Union. The minimum payment we accept with these payment methods is 6 months (14.99 Euros) or 12 months (19.99 Euros). Make sure...
We accept payments via PayPal, a third party payment process, which allows you to safely use your credit card to upgrade your account. Alternatively you can use DaoPay to upgrade your account for 1 or 3 months, which accepts phone payments, available i...
Most likely your payment hasn't been cleared yet by PayPal. We remind you that payments using eChecks on PayPal take longer to clear. While payments with credit cards are immediate, payments using eChecks have to wait a few days for PayPal to clear the...
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