Troubleshooter wizards guide you through a series of steps in order to diagnose and resolve common problems. Begin by choosing a troubleshooter category.

You can try to figure out why you are being accused of using a shared IP. Please answer the following questions so we help you pinpoint the cause of this.

How do you access Astro Empires? (if you use more then one please run this troubleshooter for each type of connection)
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